looking for experiences with siemens service

Hey folks, any other users using Siemens stuff? We've got some of their PLC hardware at my place and wow it's reliable. The software though can be a total brain melter sometimes, right? A tough learning curve but once you get it it's powerful. Siemens support has been pretty decent the few times needed them. Kinda wondering what the general vibe is. Worth the premium or overkill for smaller projects?